Privacy & Cookies
Last updated: 19 September 2026
This page explains how Basiox Controls FZE LLC ("Basiox", "we", "us") handles personal information collected through basioxcontrols.uk, and how we use cookies.
Who we are
Basiox Controls is a smart metering, gas detection, energy and automation company with offices in the UK, India, the USA and an EMEA office in the UAE. You can contact us about anything on this page at info@basioxcontrols.com.
Information we collect
- Enquiry forms: your name, email address, company, the solution you are interested in, and any message you write. The quick-quote form also records which form you used.
- When you contact us directly by email, phone or WhatsApp: your contact details and the content of your message.
- Website usage data (only if you accept cookies): pages viewed, approximate location, device and browser type, how you found the site, and whether you clicked WhatsApp, email, phone or submitted a form.
How we use it
- To reply to your enquiry, prepare quotes and provide product information.
- To keep reasonable business records of our communications.
- To understand which parts of the website are useful, so we can improve it (analytics, only with your consent).
We do not sell your personal information.
Who else handles your data
We use trusted services to run the website. They process data on our behalf or when you use them:
- FormSubmit delivers enquiry-form messages to our email.
- Vercel hosts the website.
- Google Analytics measures website usage, only if you accept cookies.
- WhatsApp (Meta) if you choose to message us there.
- Google Fonts and image providers load fonts and pictures on the page, so your IP address is seen by those servers when the page loads.
Because we and these providers operate internationally, your information may be processed in countries including the UK, India, the USA and the UAE, and in other countries where our providers operate.
Cookies
We only use cookies for Google Analytics, and only after you click Accept on the cookie banner. If you click Decline (or ignore the banner), no analytics cookies are set and the website works exactly the same. Your choice is remembered on your device.
You can change your choice at any time: use the "Cookie settings" link at the bottom of our home page, or clear this site's data in your browser.
Our basis for using your data
Where UK or EU data protection law applies, we rely on your consent for analytics cookies, and on our legitimate interests and steps you ask us to take before a contract for handling your enquiries.
How long we keep it
We keep enquiry details only as long as needed to respond, provide quotes and maintain our business records. Analytics data is kept for the period set in our analytics settings.
Your rights
Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict how we use it, to withdraw consent at any time, and to receive a copy of it. To use any of these rights, email info@basioxcontrols.com. If you are in the UK you can also complain to the Information Commissioner's Office (ico.org.uk).
Changes to this page
We may update this page from time to time. The date at the top shows when it last changed.